Inside Business
Plant milk ‘one of the biggest shifts ever’
Last month saw August 22 designated as ‘World Plant Milk Day’, marking the fact that millions of people...
‘Social awkwardness’ upsell opportunity?
New research has highlighted the bizarre emotions that drive Brits to shop, including a finding that over a...
Discounters now ‘the mainstream’ as loyalty to brands falls
A shopper survey has found that loyalty to food and grocery brands is tumbling as they are “less...
‘Creepy or cool’ tech survey reveals shopper concerns
RichRelevance, an expert in ‘experience personalisation’, has published its fourth ‘Creepy or Cool’ survey asking consumers to rate...
37% of people think Scotland will be cashless within 10 years
Online research from credit information provider Equifax has revealed 37% of people living in Scotland believe the UK...
Can data help convenience win back the hearts and minds of customers?
by Thomas Hall, Analytics Programme Director, IRI The convenience channel has transformed itself in recent years. We’ve seen...
Send irrelevant information to your shoppers at your peril
As more and more retailers employ active multi-channel customer engagement strategies in a bid to foster loyalty, the...
Tough times for retailers means customer service is back in fashion
A new survey from management system provider Signavio has found that customer satisfaction levels have risen across all...
Bridging the gap
The recent SWA Conference in Crieff saw retailers, wholesalers and suppliers come together to work on ‘bridging the...
Scotland offers ‘highest graduate salaries’
With hundreds of thousands of students graduating this year and retailers always on the lookout for talented management...