Inside Business

Tom Hall
196 views

Can data help convenience win back the hearts and minds of customers?

by Thomas Hall, Analytics Programme Director, IRI The convenience channel has transformed itself in recent years. We’ve seen...

Customer loyalty graphic
235 views

Send irrelevant information to your shoppers at your peril

As more and more retailers employ active multi-channel customer engagement strategies in a bid to foster loyalty, the...

smiling face
199 views

Tough times for retailers means customer service is back in fashion

A new survey from management system provider Signavio has found that customer satisfaction levels have risen across all...

SWA Conference
203 views

Bridging the gap

The recent SWA Conference in Crieff saw retailers, wholesalers and suppliers come together to work on ‘bridging the...

mortar boards
181 views

Scotland offers ‘highest graduate salaries’

With hundreds of thousands of students graduating this year and retailers always on the lookout for talented management...

Pick 'n mix sweets
245 views

Scotland’s toddlers eating ‘a million sweets a week’

Food Standards Scotland has responded to analysis undertaken by Cancer Research UK which shows Scotland’s toddlers are eating...

Vacany rate increases: shop to let sign
203 views

Vacancy rate rises across the retail board

The latest bi-annual Retail and Leisure Trends Report from the Local Data Company has shown that all retail...

Shopworker stacking shelves
109 views

IGD: UK food and grocery market to grow 14.8% by 2023

The UK food and grocery market is forecast to grow by 14.8% between now and 2023, giving it...

online grocery shopping
290 views

Consumers increasingly happy to buy CPG products online

Consumer packaged goods (CPG), once sold exclusively in stores, are increasingly being sold online according to the latest...

Paying by contactless card
229 views

Over a third of Scottish shoppers ‘would not use contactless over cash’

Recent figures from UK Finance have revealed that contactless card fraud hit £14m in losses in 2017, potentially...