Inside Business
Can data help convenience win back the hearts and minds of customers?
by Thomas Hall, Analytics Programme Director, IRI The convenience channel has transformed itself in recent years. We’ve seen...
Send irrelevant information to your shoppers at your peril
As more and more retailers employ active multi-channel customer engagement strategies in a bid to foster loyalty, the...
Tough times for retailers means customer service is back in fashion
A new survey from management system provider Signavio has found that customer satisfaction levels have risen across all...
Bridging the gap
The recent SWA Conference in Crieff saw retailers, wholesalers and suppliers come together to work on ‘bridging the...
Scotland offers ‘highest graduate salaries’
With hundreds of thousands of students graduating this year and retailers always on the lookout for talented management...
Scotland’s toddlers eating ‘a million sweets a week’
Food Standards Scotland has responded to analysis undertaken by Cancer Research UK which shows Scotland’s toddlers are eating...
Vacancy rate rises across the retail board
The latest bi-annual Retail and Leisure Trends Report from the Local Data Company has shown that all retail...
IGD: UK food and grocery market to grow 14.8% by 2023
The UK food and grocery market is forecast to grow by 14.8% between now and 2023, giving it...
Consumers increasingly happy to buy CPG products online
Consumer packaged goods (CPG), once sold exclusively in stores, are increasingly being sold online according to the latest...
Over a third of Scottish shoppers ‘would not use contactless over cash’
Recent figures from UK Finance have revealed that contactless card fraud hit £14m in losses in 2017, potentially...