Post Office and DPD sign click-and-collect deal

The Post Office has signed a deal with DPD which will see parcels delivered directly to its branches.

The click-and-collect service will initially be available at around 250 post offices this month before rolling-out to around 1,500 branches across the UK ahead of the peak Christmas period.

Customers making a purchase online will have the option to choose their local post office as the collection point for their parcels. DPD will deliver parcels directly to branches and postmasters will process customer collections at the counter.

The Post Office previously only had an agreement with Royal Mail Group for parcel collections directly at its branches but has now opened its network to external carriers for the first time in its 360-year history.

Nick Read, boss of the Post Office, said: “Combining the biggest physical retail network with one of the Europe’s best-known logistical carriers provides greater customer convenience, footfall for postmasters and helps people back to the high street as Covid-19 restrictions ease.

“I’m delighted that through our partnership with DPD, customers can select their local Post Office to collect their parcels and know that they are often open longer hours, staffed by a knowledgeable postmaster and located moments from where they live.”

Elaine Kerr, DPD chief executive, added: “This is a significant, long-term partnership between two brand leaders in the parcel industry and comes at a time when the convenience of online shopping and delivery is more valued than ever. It is great news for DPD parcel customers and for Post Office branches too.

“Our aim is always to get parcels delivered safely, on time, and provide recipients with as much choice as possible. This partnership enables us to offer more options at the point of purchase, while the parcel is in-flight and, on those occasions, when we can’t leave a parcel safely.”