Allwyn, the incoming operator of The National Lottery, has confirmed that its new online retailer portal has gone live.
The company is urging retailers to log on via TNLpartners.co.uk or by scanning a QR code featured on the communications they’ve been sent.
Camelot says retailers will need to log on and electronically transfer their existing Retailer Agreement from Camelot to Allwyn by 18 December 2023 at the latest to ensure retailers don’t experience an interruption to their National Lottery service.
All independent retailers will receive communications outlining what they need to do to complete this, including:
- Registering their store and creating an account to start the process.
- Confirming their personal details (they’ll need to hand the last three digits of the bank account used to pay their current National Lottery invoices, as well as proof of identity).
- Reading and signing their Transfer of Retailer Agreement.
Completing this process will ensure their store is set up to continue selling The National Lottery ahead of the changeover from Camelot to Allwyn on 1 February 2024.
Allwyn’s Retail Director, Katharine Challinor, said: “Retailers will receive communications outlining what they need to do to complete their Transfer of Retailer Agreement. We ask them to log on to TNLpartners.co.uk at their earliest convenience to watch the ‘how to’ video and complete the steps outlined. If retailers need additional support or have any questions, their Camelot Retail Sales Executive will also be visiting them in store to guide them through the process.
“We appreciate summer is a busy time for retailers, so we’re really grateful to them for prioritising this – and for all they continue to do in selling National Lottery tickets in their stores.”
Camelot Retail Sales Executives – working on behalf of Allwyn – will be visiting retailers over the next few months to talk retailers through the key changes and to answer any questions they might. Or retailers can call the free hotline on 0800 8 40 50 60 if they need any help.
