NFRN Connect, the Federation of Independent Retailers’ call centre operation, has just reached a major milestone – recouping £1m worth of members’ money.
Recent big successes have included recovering £1,122.05 in restitution for late supplies for one NFRN member and quickly persuading a news wholesaler to waive a deposit of £22,000 for an independent retailer looking to open a second store.
The million mark was hit seven years after the service came in-house.
The NFRN Connect team (pictured before the coronavirus outbreak) is led by Andrew Williamson and helps members resolve complaints and industry issues.
NFRN National President Stuart Reddish said: “This milestone shows that the NFRN Connect team is always there for members in their time of need.
“Even more importantly, NFRN Connect really does get results, so members should always make sure it is their first port of call if they are unable to resolve an issue themselves.”
NFRN Connect is open seven days a week, 364 days a year.