Royal Mail’s new parcel pick-up service ‘severe blow’ for retailers

Mail van

The Royal Mail has announced a new parcel collection service.

Collect Plus will see postal workers pick up packages directly from customers at their doors for a fee of 72p per parcel, in addition to postage costs.

The Federation of Independent Retailers (NFRN) said the service will be a “severe blow” to many of its members who already offer a parcel collection and return service.

Ironically, a number of these will be taking processing packages on behalf of PayPoint’s similarly-named CollectPlus service.

NFRN National President Stuart Reddish said: “Parcels are an important source of revenue for many of our members, and this is an unwelcome move at such a challenging time.

“Independent retailers have really stepped up to the mark during the Covid-19 pandemic, going above and beyond to serve their communities, and should be supported as much as possible.”