Post Office is urging the government, local councils and energy companies to make use of its ‘Payout’ voucher service that enables customers to redeem Warm Home Discounts or receive other cash grants at their local branch.
‘Payout’ is a one-time voucher-based transaction. The voucher is sent by SMS text, email or letter and customers redeem the voucher by presenting the barcode to the postmaster. For those with an energy top-up voucher, a credit is placed on the customer’s pre-payment gas card or electric key.
Post Office’s network means it has the capacity to enable hundreds of thousands of energy customers to redeem Warm Home Discounts or receive other cash grants over the winter should they be widely extended to customers.
Martin Kearsley, Banking and Bill Payments Director, said: “Our ability to move cash around the country quickly is a national infrastructure asset and can be used to provide much needed support to people over this winter.”
