Tag: customer satisfaction

Customer satisfaction: more tech needed?
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Half of shoppers ‘better connected than staff serving them’

As technology plays an ever more central role to the lives of shoppers a new study suggests retailers...

smiling face
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Tough times for retailers means customer service is back in fashion

A new survey from management system provider Signavio has found that customer satisfaction levels have risen across all...

One Stop food bank
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One Stop goes for gold customer service

With Team GB rocketing up the medal table in Rio, One Stop has developed an internal engagement programme...

PayPoint transaction
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Paypoint salutes retailers as customer satisfaction hits high

Ninety-seven per cent of people using PayPoint are “satisfied” or “very satisfied" with the service, according to its...