PayPoint has commenced the next wave of its national retailer survey, giving all its independent retail partners the opportunity to provide feedback on the progress the company is making.
The survey is conducted on a regular basis to check in on how retailers feel about their relationship with PayPoint and to identify further areas for improvement in how it does business with its retail partners. This is in addition to the regular national and regional forums that PayPoint holds across the UK as well as feedback gathered from other retailer engagement events.
The survey takes 15 minutes to complete and PayPoint will again be donating £1 to GroceryAid for every completed response. It will be conducted by market research agency Savanta and retailers started to receive invitations to participate via email this week (29 April onwards).
Encouraging retailers to take part, Lewis Alcraft, Chief Commercial Officer at PayPoint, said: “Our surveys generate invaluable feedback to help us improve how we do business with our retail partners. Many service improvements have been delivered directly from the feedback received, such as an improved phone system and faster repayment for claims.”