Over 2,000 courses have been successfully completed in the 12 weeks since One Stop Franchise launched its e-learning programme.
The programme allows staff to learn basic retails skills, such as giving great customer service and delivering high store standards, as well as educating them on the finer points of trading standards and retail legislation. As the interactive modules are web-based, colleagues can complete the training at their own pace and during quieter times in-store.
Franchisee Jo Measuria (pictured, centre) said that she wasn’t surprised by the number, adding: “The tool is very easy to use and is helping with job development and motivation. We now have the assurance that our staff are legally safe and compliant, and by having training records for every staff member, I can prove that I have due diligence in place if the authorities ever approach me.”
It seems that customers are also noticing the immediate impact of the programme, as recent metrics such as Overall Satisfaction, Friendliness and Likelihood to Recommend have all risen by 5% across the franchise estate. This information is gathered through One Stop’s ‘Food for Thought’ programme, another tool available to franchisees free of charge. which provides retailers with live customer feedback collected via an online survey.