Bolt Learning and epoints Trade join forces to reward retailer training

Mark Biscoe

Bolt Learning has partnered with epoints Trade to create a new way to train and share knowledge with retailers and retail staff.

Bolt and epoints Trade will be working with retail groups and FMCG brands to bring greater category understanding and product knowledge to retailers, whilst also helping drive improved availability, compliance and in-store excellence.

Retailers and their staff will be rewarded for completing online training modules with epoints, a digital currency. These can then be spent on a wide range of rewards. The scheme offers a flexible and personalised way to not only learn, but to reward and motivate retailers to take part.

The online modules can cover topics from underage sales and food safety, through to customer service, core range, category excellence and even NPD launches.

Mark Biscoe (pictured), Managing Director of epoints Trade, said: “Service and first impressions are key to securing repeat custom. We all expect more from our shopping experiences, and store staff play an incredibly important role in this. epoints Trade is an incredibly flexible rewards programme, and this partnership shows yet another way to reward and recognise individuals and teams. By combining training with rewards, which can be quickly amassed and spent, we are sure this programme will continue to engage and motivate employees to develop their skills, for the benefit of the store, and its customers.”

Retailers may also boost their epoints balance outside of the training courses. Additional epoints can be gained via other epoints Trade schemes, such as buying from a certain wholesaler, or for stocking and displaying certain products. While not at work, retailers can collect epoints via a range of everyday activities like shopping online.

Katie Jenkins, Head of Customer Proposition at Bolt Learning, commented: “Our partnership with epoints Trade is driven by a desire to help raise retail staff capability and in-store excellence. We know that many retailers and store staff are short on time but are hungry for information and knowledge to help them grow their sales, so our online training offers them another way to learn, at a time to suit them. And better still, we’re rewarding them for taking part, not just with knowledge and skills, but epoints to spend on themselves, or their store, too!”

Earlier this month, Bolt Learning also partnered with ACS to develop the Assured Advice Training programme for retailers.