Westmorland Group, which owns Cairn Lodge Services in Lanarkshire, as well as services in Tebay, Cumbria, and Gloucester has switched to digital debt recovery service, Forecourt Eye, following a successful trial.
Under the new deal, Forecourt Eye will provide debt recovery services delivering advanced algorithmic tracing and data analysis with proven returns of between 5:1 and 10:1 on debt recovery, comprehensive case management and transparent reporting.
Andy Smith, Group Fuel Manager at Westmorland Group, said:
“Following a review of our existing arrangements, we were looking for a partner that could deliver effective debt recovery while reflecting the values of the Westmorland brand.
“The trial with Forecourt Eye demonstrated a professional, measured approach, and we’re pleased to be extending the partnership across more of our sites.”
Michelle Henchoz, Managing Director at Forecourt Eye, said:
“Westmorland is a highly respected name in the forecourt and roadside retail sector, with a clear focus on quality, experience and operational excellence. Winning the team’s trust following a detailed review process, along with a successful trial, is a strong endorsement of our debt recovery capability.
“Our approach is designed to deliver results while protecting brand reputation, which is particularly important for operators at the premium end of the market. We’re delighted to be working with Westmorland and supporting their team as the rollout continues.”
The rollout reflects a growing trend among forecourt operators to reassess long-standing supplier relationships and ensure loss prevention and recovery strategies remain fit for purpose in an evolving retail environment.
