Tag: research digest

Customer loyalty graphic
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Send irrelevant information to your shoppers at your peril

As more and more retailers employ active multi-channel customer engagement strategies in a bid to foster loyalty, the...

smiling face
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Tough times for retailers means customer service is back in fashion

A new survey from management system provider Signavio has found that customer satisfaction levels have risen across all...

mortar boards
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Scotland offers ‘highest graduate salaries’

With hundreds of thousands of students graduating this year and retailers always on the lookout for talented management...

Pick 'n mix sweets
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Scotland’s toddlers eating ‘a million sweets a week’

Food Standards Scotland has responded to analysis undertaken by Cancer Research UK which shows Scotland’s toddlers are eating...

Vacany rate increases: shop to let sign
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Vacancy rate rises across the retail board

The latest bi-annual Retail and Leisure Trends Report from the Local Data Company has shown that all retail...

Shopworker stacking shelves
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IGD: UK food and grocery market to grow 14.8% by 2023

The UK food and grocery market is forecast to grow by 14.8% between now and 2023, giving it...

Paying by contactless card
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Over a third of Scottish shoppers ‘would not use contactless over cash’

Recent figures from UK Finance have revealed that contactless card fraud hit £14m in losses in 2017, potentially...

online grocery shopping with Asda
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Brits lead the way in online grocery shopping – but consumers want more

A new online grocery survey of 2,000 consumers reveals how fast the online market is growing – and...

Avocado-shaped Easter egg
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Retailers got creative in pursuit of Easter sales this year

Research from IGD suggests that retailers embraced new trends this year in an attempt to drive some excitement...

Ethical Fairtrade coffee
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Shoppers put off ethical buying due to cost

Almost half of shoppers in Scotland (48%) are put off buying ethical products because they’re too expensive, new...