Since the start of spring over 6.3 million parcels have been sent, collected or returned from online marketplaces via local shops as consumers declutter their wardrobes.
47% of consumers sold through marketplaces in the last year, facilitated by convenience stores. And as people used the Easter Bank holiday to clear the clutter, Collect+ stores saw over a quarter of a million parcels processed in one day alone.
Over half (52%) of consumers said they were more likely to visit their local convenience shop if it offered parcel services – providing local retailers a welcome boost in footfall, but also spend.
58% of UK adults said they purchased food and household essentials, while 23% used banking services provided by local retailers when making parcel drop offs or pick ups.
Younger consumers were leading the charge, with an overwhelming 97% of 25–34-year-olds saying they had picked up additional groceries and supplies during a visit to a store for a parcel. More than a quarter (28%) said they typically spent £10 or more in the process.
Sam Holden, Director of Parcels and E-Commerce at PayPoint said:“Spring cleaning has become something of a national sport, and our data shows people are not just decluttering – they’re cashing in. What’s really interesting is that this isn’t just a win for sellers; it’s turning local corner shops into essential parcel hubs for communities, as people look for safe and familiar places to collect and send parcels.
“This trend in turn is driving extra footfall and spend for local convenience stores, whilst also generating commission at a time when local retailers need it most.”
The main reason for consumers to choose Collect+ is the convenience of the store location (38%) and in addition the flexible opening hours (35%).
