Nearly 60% of Brits have admitted to struggling with delivery-related stress, while almost six in ten consumers (58%) have now said that parcel lockers are a better option than home or workplace delivery, according to new research from InPost.
Consumers spend an average of 3.2 hours a month waiting at home for deliveries and a further 2.3 hours rescheduling or collecting missed parcels, found the study. “With the average Brit receiving six parcels every month, this cycle of waiting and disruption is no longer occasional but a regular part of everyday life, leaving many feeling they have little control over their own time,” claimed InPost.
The research found that one in 10 people have missed major life moments because of delivery issues, including weddings, job interviews and milestone family occasions. Two-thirds (66%) said missed parcels had disrupted important parts of daily life, such as work meetings, childcare arrangements and social plans.
The study also revealed that one in three parcels fails on the first delivery attempt and that 40% of consumers miss at least one delivery every month. A whopping 83% of Brits had experienced at least one issue during home delivery, with the most common problem being insecure ‘safe place’ drops (40%).
Michael Rouse, CEO International at InPost UK, said: “Britain is losing precious time every week to a delivery system that no longer reflects how people actually live anymore. Our research shows just how much time, energy and emotion is being drained from households because deliveries still rely on someone being home at the right moment.
“At InPost, we believe true convenience should give people time back, not take it away. That starts with giving consumers real choice over how their parcels are delivered, rather than forcing them into a one-size-fits-all option. Our locker network fits naturally into everyday life, removing the stress and putting control back in the hands of consumers.”
