JTI to take back T&T non-compliant and menthol stock

This information is for tobacco traders only

As the one year sell-through period comes to an end tomorrow (20 May), JTI has confirmed it will take back all non-compliant Track & Trace, Menthol and Capsule stock held by every retailer visited by its sales reps.

JTI aims to uplift this stock within 12 weeks from the time its reps return to the trade.

Ross Hennessy, JTI’s UK Sales Vice President, said: “Whilst the current Covid-19 situation is clearly unprecedented, we are determined to continue to support our trade partners through this period of uncertainty and JTI sales representatives are in constant contact with their retailers via phone.

“Should your local JTI representative not be able to visit your store immediately following the implementation of Track & Trace and the Menthol & Capsule Ban on the 20th May 2020, please ensure that you keep JTI Menthol & Capsule and non-compliant Track & Trace stock that needs swapping separate from other stock.

“For clarification, all retailers will need to supply their JTI rep with both Track & Trace ID codes. As soon as it is safe to do so, your JTI representative will begin visiting again, so please ensure stock has been separated in readiness for their visit.”

Retailers who require further assistance should telephone their JTI representative, visit the JTI Advance trade website or call the customer care line on 0800 163503.