The Federation of Independent Retailers (the Fed) has aired its disappoint at PayPoint’s decision to increase monthly fees.
From 1 April, retailers using PayPoint will see their monthly fees rise by 3.8%, in line with the Retail Price Index (RPI).
While recognising that the rise was expected in the current economic climate, the Fed remained concerned about the cumulative impact of rising costs on independent retailers.
However, it also encouraged retailers to make the most of the income generating opportunities available through PayPoint to help offset the increase.
Fed National President Hetal Patel said: “Any increase in costs is disappointing, particularly at a time when independent retailers continue to face intense pressure from rising overheads, and we have raised these concerns on behalf of our members.
“At the same time, we strongly encourage retailers to ensure they are fully maximising the opportunities that PayPoint can bring to their businesses. The Health Check we launched with PayPoint a few years ago to help members to find the right opportunities to earn more in their stores saw thousands of retailers increase their revenue.”
In a letter to retailers announcing the fee increase, PayPoint’s customer experience director Ben Ford said: “It’s clear to us that our retailer partners are critical to our success, and we remain committed to supporting you, your business and your customers.”
