Integration key in future-proofed Epos

Gulf forecourt

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Henderson Technology has been developing and installing not only a future-proof Epos software system for the convenience and fuel forecourt market, but also one that integrates with best in market third party technology companies around the UK.

Developed for the convenience and fuel forecourt market by Henderson Technology, EDGEPoS has been adopted by dozens of retailers across Scotland. More than 50 stores have installed EDGEPoS across Scotland, England and Wales this year, making it Henderson Technology’s biggest year of growth since its GB launch in 2018.

One of the most recent retailers to install EDGEPoS system is Manpreet Bawa from Burnpark Service Station in Kilmarnock. Manpreet has a wealth of experience in using Epos systems and made the decision to install EDGEPoS into his Gulf and Premier-branded store just last month.

Manpreet said: “What I am most amazed at is the functionality within EDGEPoS of being able to refund a fuel transaction instantly right back onto the existing pump it came from. A simple refund function and it appears back on the till. On any system I have used in the past this has been a laborious exercise on the back office, often resulting in us having to put up with wrong wet stock reports.”

EDGEPoS is a live system, which means that all updates are instant and automatic. Self-populating PLUs make for speedier transactions, with the top 15 PLUs automatically populating on the till, based on the live sales being processed at that till. EDGEPoS facilitates credit accounts, allowing the cashier to check and print balances from the front till, and process payments from the till. The retailer then has the option to automatically email out statements to the customer directly from the back office.

The system allows dual currency between sterling and euro and offers multiple tender options between cash, card and local accounts. All No Means to Pay and Drive Offs are recorded at the till, so there is no need to keep separate log books. Advanced Age Checking is built in, allowing the cashier to accept or refuse a sale, and all data is recorded on the back office.

Retailers can run their own deals and promotions on the system, with full customisation with pre-set start and end dates and times for promotions. In-store coupons can be set up as required and can be used to create customer loyalty and return visits. A ‘2p per litre off fuel’ or ‘£1 off next £10 grocery spend’ are proving popular with EDGEPoS retailers.

Darren Moir, Store Manager at Westhill Service Station in Aberdeen, said: “We had researched Epos systems for 18 months to ensure we chose the right solution for us. We chose EDGEPoS because of the ease of use of the system, alongside the ability to install the system within our timeline, and the competitive pricing model.

“More recently, we have implemented the fully integrated Appetite Home Delivery and Click ‘n’ Collect App in-store. We can’t wait to see the results and benefits that Appetite brings to this busy BP and Spar branded forecourt.”

Another store to benefit from EDGEPoS over the past two years is Cooper Brothers, a JET and Keystore-branded forecourt in Glasgow. Henderson Technology installed a two lane EDGEPoS fuel system in August 2019. Garry Gibson, General Manager, said: “We had been with our last Epos provider for over 10 years, and were being constantly let down. We even had to close the service station at times due to the lack of support. I met Henderson Technology at the Forecourt Roadshow in Edinburgh and immediately was taken aback by how easy the system was to use, and the fuel functionalities available. After having a demo I knew it was the system for us to grow our business. We installed two tills instead of one and this has proven to be a lifeline in the pandemic, allowing us to maintain social distancing in-store and operate a one way system.

“We also use the EDGEPoS fuel bunkering functionality, and the credit accounts on the system have been a game changer. We can automatically email out the customer statement at the end of the month without having to do any manual work, and then the customer is able to come instore and pay off their account at the till and it automatically tallies up on the back office. It couldn’t be simpler.”