Click and collect platform offered free to retailers

Rob Baker

Tech firm Graticule Personalisation has launched a click-and-collect ordering platform to help smaller retailers trade more safely and effectively during the coronavirus outbreak.

Forage Lite lets customers order, pay for, and pick up their shopping without having to leave their car.

The service is offered free of charge to all UK retailers.

Customers order via text, Facebook Messenger or WhatsApp. Stores can change stock availability and post offers for customers looking for special deals.

When the order is received and accepted by the retailer, a link is sent to the customer to make the payment online. The shop owner is notified when the payment is processed and is given the registration plate of the shopper’s car. The buyer is alerted when the order is ready and can drive to the outlet and text they have arrived. The shopper’s identity is confirmed through the number plate and the goods brought out and placed in the boot without the customer having to leave the car.

Customers who prefer to walk or cycle to an outlet can pick-up orders at a pre-designated point.

The online payments are secured through Barclaycard or Stripe.

Graticule’s CEO Rob Baker (pictured) said: “Many retailers have been hit hard by the coronavirus. They are an essential part of local communities and the economy and we want to do our bit to help them come through this difficult period.”

Find out more about Forage Lite on the company’s website.