Wholesaler JW Filshill is moving to a click & collect ordering model for its cash and carry customers.
Customers who place their orders online before 2.30pm can collect them from the depot the same day, Monday to Friday including bank holidays.
Orders can be made 24 hours a day at filshill.co.uk.
Currently, orders made after 2.30pm are available for next-day collection apart from Thursday when the cut-off time is 4.30pm for same-day collection as the depot is open until 7pm. Customers ordering on Saturdays and Sundays have a cut-off time of 10.30am for same-day collection – the depot is open until 12 noon both days.
All customers ordering online for click & collect will receive a confirmation order acknowledgement email with a second email stating when the order is ready for collection.
Filshill is also creating a click & collect lounge so customers can enjoy a coffee while they wait for their orders. This will be up and running soon.
“With new technology comes rising customer expectations,” said Craig Brown, Filshill’s Retail Sales Director. “It’s about covering all the options and while we will continue to offer the option of ordering via our telesales team, EPoS, sales representatives and email, we are seeing growing numbers of customers choosing to order online or via the Filshill app.”
Filshill has recently announced plans to relocate to a brand new, purpose-built distribution centre at Westway Park, near Glasgow Airport.
