ACS guide helps retailers welcome all customers

The Association of Convenience Stores has launched a guide for retailers on how to provide excellent customer service for all customers, including the millions of customers with disabilities and different needs.

The Everyone Welcome Guide has been developed in consultation with the Alzheimer’s Society, Business Disability Forum, Age UK, and National Innovation Centre for Rural Enterprise.

The guide offers easy, practical, and cost-effective steps that all store owners can take to welcome disabled customers.

ACS Chief Executive James Lowman said: “We have created this guidance to provide retailers with practical advice on how they can ensure that they are delivering excellent customer service to every single person who visits their store.”

Diane Lightfoot, Chief Executive of the Business Disability Forum, said: “One in five people in the UK have a disability, but it’s important to remember that it’s not only disabled people who benefit from more accessible shops and spaces – it’s everyone.”

The guidance is available to download here.